Membership Terms
and Conditions

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1. Membership Agreement: 

By signing up for a membership at Nova Steps, you agree to comply with the following terms and conditions. This agreement is between the member and Nova Steps, located at 28 Cromwell Road, Kingston Upon Thames, KT2 6RN.

 

2. Membership Types and Fees: 

Membership Types: Weekly, Monthly, Annual, Drop-In, or any other created from time to time. 

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Membership Fees: Membership fees are due in advance and must be paid in full before accessing the studio. The fees may vary depending on the type of membership selected. They can be paid by direct debit or bank card and are auto-renewal.

 

3. Membership Cancellation and Freeze: 

Cancellation Policy: Memberships may be cancelled at any time with NO notice period. No refunds will be issued for unused portions of the membership. 

Freeze Policy: Members may freeze their membership for one month per year with prior notice. A fee of £10 may be charged for freezing a membership, and the membership term will be extended by the frozen period. 

 

4. Studio Access and Hours of Operation: 

Access: Membership grants access to the studio during regular operating hours. Upon arrival, members must check in at the front desk. 

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Hours of Operation: Nova Steps will communicate its regular operating hours on-site, which may change at its discretion. The studio may also be closed on specific bank holidays, and sufficient notice will be given to all parties. 

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Key Fob/Access Card: Members may be issued a key fob or access card for entry. Lost or damaged cards may be replaced for a fee of £25. 

 

5. Code of Conduct: 

Respectful Behavior: Members are expected to treat all staff, trainers, and fellow members respectfully. Harassment, discrimination, or abusive behaviour will not be tolerated and may result in immediate termination of membership without a refund. 

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Studio Etiquette: Members must adhere to studio etiquette, including but not limited to: 

• Wiping down equipment after use 

• Re-racking weights 

• Limiting time on cardio machines during peak hours 

• Wearing appropriate studio, gym, dance or yoga attire 

• Refraining from using mobile phones in workout areas 

 

No smoking anywhere on the premises.

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6. Health and Safety: 

Medical Clearance: Members should consult a healthcare provider before beginning any new exercise program. Nova Steps is not responsible for any injury, illness, or health condition from participating in studio activities. 

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Personal Belongings: Nova Steps is not responsible for lost, stolen, or damaged personal belongings. Lockers are available for temporary use during your workout session. 

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Safety Procedures: Members must follow all safety guidelines and instructions studio staff and trainers provide. Failure to adhere to safety protocols may result in injury or termination of membership. 

 

7. Use of Facilities and Equipment: 

Equipment Use: Members must use studio equipment properly and follow any posted instructions or staff guidance. Misuse of equipment may result in injury or damage, and members may be held responsible for repair costs. 

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Class Participation: Members may participate in scheduled training classes, subject to availability. Some classes may require booking or additional fees. 

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Personal Training: Personal training services are available at an additional cost. Only Nova Steps certified trainers can provide personal training services within the studio facilities. 

 

8. Waiver and Release of Liability: 

Members hereby waive and release of liability Nova Steps, its owners and staff before accessing its facilities. Members acknowledge the risks of physical activity and release Nova Steps from liability for injuries or damages incurred during participation. Members may, from time to time, be requested to sign an additional waiver.

 

9. Termination of Membership: 

Nova Steps reserves the right to terminate any membership at its discretion for reasons including, but not limited to, violation of these terms and conditions, non-payment of fees, or behaviour deemed inappropriate or unsafe. No refunds will be issued in the event of termination due to a member's breach of this agreement. 

 

10. Amendments: 

Nova Steps reserves the right to modify these terms and conditions at any time. Members will be notified of significant changes in writing or via email. Continued studio use after changes are communicated constitutes acceptance of the new terms. 

 

11. Governing Law: 

This agreement shall be governed by the laws of the country where Nova Steps operates. Any disputes arising from this agreement will be subject to the exclusive jurisdiction of the courts in that country. 

 

12. Contact Information: 

For any questions or concerns regarding membership, please get in touch with Nova Steps at: 

 

Address: Member's Nova Studio's location 

Email Address: novasteps@icloud.com 

 

Acknowledgement: 

By using or accessing Nova Steps' studios and services, the member acknowledges that they have read, understood, and agreed to the above terms and conditions.